Refund & Returns Policy – Left Coast Extracts

Our Commitment to Your Satisfaction

At Left Coast Extracts, we are dedicated to delivering premium cannabis products and a reliable customer experience. If something isn’t right with your order, we’re here to help. This Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds may be processed.

Eligibility for Returns

Due to the nature of cannabis products and safety regulations, not all items are eligible for return. However, we will gladly assist in the following situations:

You received the wrong item
Your product arrived damaged or defective
Your order is incomplete or missing items

To qualify for a return or replacement:

You must contact us within 48 hours of delivery
The product must remain unused and in its original packaging
Proof of purchase is required (order number or receipt)

Requests submitted after the specified timeframe may not be eligible for resolution.

Non-Returnable Items

For health, safety, and compliance reasons, the following items are generally non-returnable:

Opened or used cannabis products
Perishable items such as edibles
Products not in their original condition
Items returned without prior approval

We appreciate your understanding as these policies help ensure product integrity and customer safety.

Damaged or Defective Products

If your order arrives damaged or defective, please contact our support team immediately.

To speed up the process, include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once verified, we will offer a replacement or appropriate resolution. Our goal is to make things right as quickly as possible.

Incorrect Orders

If you receive the wrong item, notify us within 48 hours of delivery. After confirmation, we will arrange a replacement or provide further instructions.

Please do not use the product before contacting us, as this may affect eligibility for resolution.

Refund Process

Refunds are issued only when applicable and after your request has been reviewed and approved.

If a refund is granted:

It will be processed to your original payment method
Processing times may vary depending on your financial institution
You will receive confirmation once the refund has been issued

Please note that original shipping fees are non-refundable, unless the issue was caused by our error.

Returns (If Approved)

In cases where a return is required and approved:

Customers are responsible for return shipping costs unless otherwise stated
Items must be securely packaged to prevent damage during transit
Tracking is recommended, as we are not responsible for lost return shipments

Return instructions will be provided by our support team after approval.

Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped.

If you wish to cancel an order:

Contact us as soon as possible
Once an order has been shipped, it cannot be canceled

We strive to process orders quickly, so cancellation requests must be made promptly.

Exchanges

We currently do not offer direct exchanges. If you need a different product, we recommend placing a new order once your return or refund request has been processed.

Shipping Issues

Left Coast Extracts is not responsible for:

Delays caused by shipping carriers
Lost packages due to incorrect shipping information provided by the customer
Delivery issues related to customs for international orders

If you experience a shipping issue, please contact us and we will do our best to assist.

Contact Us

If you have any questions regarding returns or refunds, our support team is here to help.

Email: support@leftcoastextracts.com
Response Time: Within 24–48 business hours

Please include your order details to help us resolve your request efficiently.

Policy Updates

Left Coast Extracts reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page to keep customers informed.